Shipping policy

Thank you for shopping with zyarah. We aim to provide a smooth and reliable delivery experience for all customers.

RETURN AND REFUND POLICY

1. Return Eligibility

To be eligible for a return:

  • Items must be unused and in original condition
  • Products must include original packaging and tags
  • Return requests must be made within [X DAYS] of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Sale or clearance items
  • Gift cards
  • Personal care products
  • Customized or personalized products
  • Items damaged due to misuse

3. Return Process

To initiate a return:

  1. Contact us at [EMAIL ADDRESS]
  2. Provide your order number and reason for return
  3. Our support team will provide return instructions

4. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within [REFUND PROCESSING TIME]
  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your payment provider

5. Exchanges

We may offer exchanges for:

  • Size issues
  • Defective products
  • Wrong item received

Exchange requests are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within [X DAYS] of delivery
  • Share clear photos of the product and packaging
  • We will arrange a replacement, exchange, or refund where applicable

7. Return Shipping Costs

  • Customers may be responsible for return shipping costs unless the item was defective or incorrect
  • Original shipping charges are generally non-refundable

8. Shipping Methods

We work with trusted courier partners to deliver orders safely and efficiently.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping
  • Cash on Delivery (if applicable)

9. Order Processing Time

Orders are typically processed within [PROCESSING TIME] after payment confirmation.

Orders placed on weekends or holidays may require additional processing time.

10. Delivery Timeframes

Estimated delivery times:

  • Metro cities: [4-5 BUSINESS DAYS]
  • Other locations: [7-9 BUSINESS DAYS]

Delivery times may vary depending on location, weather, courier availability, and peak seasons.

11. Shipping Costs

Shipping charges are calculated at checkout.

Standard shipping fee: [₹99]

Free shipping may be available on eligible orders or promotional offers.

12. Tracking Information

Once your order is shipped, you will receive a tracking number via email or SMS.

Customers can use the tracking information to monitor delivery progress.

13. Delivery Delays and Issues

While we aim for timely deliveries, delays may occur due to:

  • Weather conditions
  • Courier disruptions
  • Public holidays
  • High order volumes

If your order is significantly delayed, contact us at zyarahshop@gmail.com

14. International Shipping

[zyarah] DOES/DOES NOT offer international shipping.

15. Contact Information

For shipping, return, or refund questions, contact us at:

Email: zyarahshop@gmail.com